Frequently Asked Questions
Everything you need to know about bringing Pomegranate into your home.
What is the typical shipping timeframe for furniture and decor?
Standard orders are processed within 2-3 business days. Depending on your location, delivery typically takes 5-10 business days. For oversized furniture items, our white-glove delivery service will contact you to schedule a specific arrival window.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return unless they arrive damaged or defective.
Are your wood products sustainably sourced?
Yes, sustainability is at the core of Pomegranate. We partner with artisans who use FSC-certified timber and reclaimed materials to ensure our products have a minimal environmental footprint.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. You can also monitor your status by logging into your account on our website.
Do you offer international shipping?
Currently, we ship to the continental United States and Canada. We are working on expanding our logistics to support international shipping to Europe and Australia in the near future.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm for larger furniture purchases.